PanDaddy Return, Cancellation and Refund Policy
Digital services cannot be physically returned. Cancellation and refund eligibility depend on the service and processing stage.
Last updated 25 September 2026
What customers purchase
PanDaddy is an independent digital service platform providing online application assistance, document-processing support, digital downloads, platform tools, and service workflows. PanDaddy does not sell regular physical products through this website, so a physical return or exchange is not applicable to services purchased from PanDaddy.
Cancellation rules
A customer may request cancellation before the request is submitted and before processing begins. Cancellation may not be possible after verification, submission, generation of a digital output, or the start of processing by PanDaddy or an authorised third party.
Service-specific refunds
Charges vary according to the selected service and options. Before payment, the customer is shown the total service charge, any applicable processing or rejection charge, and the estimated refundable amount. For an eligible rejected request, the refund equals the amount paid minus the service-specific processing or rejection charge disclosed before payment.
Other eligible refund situations
A full refund may be considered for a verified duplicate payment, a payment for which no service request was created because of a confirmed PanDaddy technical error, an incorrect charge caused by PanDaddy, or a paid service that PanDaddy confirms it cannot provide.
Digital outputs and completed services
Downloaded documents, generated files, completed applications, digital reports, and used platform services cannot be physically returned. A refund does not normally apply after the digital output has been delivered or processing has started, unless the selected service terms or applicable law require otherwise.
PAN cards and third-party documents
A physical PAN card, letter, or document dispatched by the Income Tax Department, Protean eGov Technologies, UTIITSL, India Post, or another authorised provider is not supplied or shipped by PanDaddy. Correction, replacement, reprint, and delivery questions must follow the current process of the provider responsible for that item.
Processing timeline
PanDaddy will normally acknowledge a complete request within 2 working days and aim to decide it within 7 working days. An approved wallet adjustment is normally posted within 2 working days. An approved refund to the original payment method is initiated within 7 working days and may take a further 5–10 working days to appear, depending on the bank or payment provider.
How to request help
Email support@pandaddy.in with the registered contact details, service reference, payment reference, amount, date, and reason for the cancellation or refund request. Do not send OTPs, passwords, MPINs, full card details, or unnecessary identity documents.