PanDaddy Terms and Conditions
By accessing PanDaddy or purchasing a service, you agree to these terms and the service details shown before payment.
Last updated 25 September 2026
Acceptance and service scope
By accessing https://pandaddy.in, registering an account, or purchasing a service, you accept these Terms and Conditions. PanDaddy provides digital PAN-service assistance, document-processing support, downloads, platform tools, and related workflows. PanDaddy is not the Income Tax Department, Protean eGov Technologies, UTIITSL, UIDAI, or another government authority and cannot guarantee an approval or decision controlled by those organisations.
Service details, estimates, and pricing
The selected service page or payment screen states the applicable service details, expected workflow, and current charge. Charges are service-specific and are not a single fixed amount. Any delivery or processing timeframe is an estimate unless PanDaddy expressly states otherwise. Review the selected service details, total charge, applicable deduction, and estimated refundable amount before confirming payment.
Payment terms
Payment must be completed using an available payment method before a paid service is processed, unless PanDaddy expressly provides another arrangement. The customer is responsible for applicable payment-provider or third-party charges that are clearly disclosed before payment. A pending payment does not confirm a service order; payment and order status must first be reconciled.
Account and authorised use
You must provide accurate registration information, keep passwords and MPINs confidential, and promptly report unauthorised access. Use PanDaddy only for lawful and authorised work. Do not impersonate another person, submit false information, bypass security controls, scrape the service, distribute malware, or access customer information without permission.
Customer information and content
Customers and agents must provide accurate, complete, and readable information and documents in the required format. Agents must obtain the customer’s permission before submitting personal information. PanDaddy may decline information or content that is unlawful, fraudulent, offensive, unsafe, incomplete, or unsuitable for the requested service.
Permissions and intellectual property
You must have all permissions needed to upload or submit documents, photographs, signatures, names, marks, and other materials. You retain rights in material you lawfully provide, while granting PanDaddy permission to process it only as required to provide, secure, and support the requested service. The PanDaddy website, software, design, branding, and original content remain protected by applicable intellectual-property law and may not be copied, reverse engineered, resold, or misused without written permission.
Cancellation and refunds
Cancellation is normally available only before verification, submission, digital-output generation, or other processing begins. Once processing has started or a completed digital output has been delivered, cancellation or refund may not be available. Any eligible amount is determined under the Refund and Cancellation Policy and the service-specific charge or deduction disclosed before payment.
Corrections and requested changes
Check all information before submission. A change requested after processing begins may not be possible and may require a new request or additional charge. PanDaddy is not responsible for an error caused by inaccurate customer information, an unauthorised third-party alteration, or a change made outside the platform.
Completion, third-party systems, and liability
PanDaddy uses reasonable care to deliver services and correct confirmed platform errors. Completion estimates may be affected by document quality, customer response time, payment confirmation, authorised-provider systems, official review, or other circumstances outside PanDaddy’s control. To the extent permitted by law, PanDaddy is not responsible for indirect loss, official rejection, third-party outages, postal delay, or consequences caused by incorrect or unauthorised customer submissions.
Suspension and service changes
PanDaddy may suspend a service or restrict an account for maintenance, security, suspected fraud, unlawful activity, repeated policy violations, non-payment, or risk to customers or the platform. Features and service requirements may be revised when legal, security, third-party, or operational conditions change.
Changes to these terms and contact
PanDaddy may update these terms by publishing a revised version at https://pandaddy.in/terms. Continued use after an update is subject to the revised terms. Questions may be sent to support@pandaddy.in. Do not include OTPs, passwords, MPINs, full card details, or unnecessary identity documents.